Get Your Gear On the Road – Fast & Trackable:
At Rock Merch Hub, we ship worldwide from our Melbourne warehouse using trusted carriers (DHL, Australia Post, UPS). Every order is sent via tracked methods for security and transparency. Shipping costs and options vary by destination and order contents—you’ll see real-time rates at checkout.
Processing Time
- Ready-to-Ship Items: 1–2 business days (excluding weekends/AU public holidays).
- Pre-Order/Made-to-Order Items: Ship dates listed on product pages.
Note: Address verification or fraud checks may add 24–48 hours. Use complete, standardized addresses to avoid delays.
Shipping Timelines
|
Destination |
Estimated Delivery (After Processing) |
|---|---|
|
Australia / NZ |
2–5 business days |
|
USA / Canada |
7–12 business days |
|
UK / Europe |
7–14 business days |
|
Rest of World |
10–21 business days |
Delays due to customs, weather, or carrier issues are rare but possible.
Free Shipping Thresholds
- Australia / NZ: Orders over $99 AUD
- International: Orders over $170 AUD
Calculated before taxes/duties.
International Orders: Key Notes
Import Taxes & Duties:
- These fees are your responsibility and vary by country.
- Carriers may contact you for payment before delivery.
- We cannot predict or cover these costs.
Customs Documentation:
- We declare full order value (no “gift” labels).
- Provide an accurate phone/email for carrier updates.
Tracking & Support
- Track Your Order: Login to your account or use the link in your shipping confirmation email.
- Lost/Damaged? Contact [email protected] within 14 days with order details + photos.
- Changed Your Mind? See our Returns Policy.
Pro Tips for Smooth Shipping
- Verify your address (e.g., “St” not “Street,” include apartment numbers).
- Use a secure payment method matching your billing address.
- Order early for holidays – carriers get overloaded!