Refund and Returns Policy

At Rock Merch Hub, we stand by our products. If your gear doesn’t rock your world, our 30-day return policy ensures a hassle-free solution.

Key Policy Summary

Return Eligibility

We Accept Returns When:

• Item is defective, damaged, or incorrect
• Size exchange needed (same style/color)
• Unopened accessories (pins, patches) with tags

We Cannot Accept:

• Worn, washed, or altered items
• Products without original packaging/tags
• Custom designs (e.g., personalized band names)
• Underwear or perishable goods

3-Step Return Process:

Contact Us First

→ Email [email protected] within 30 days with:

• Order number
• Photos of issue (for damaged items)
• Reason for return

Await Authorization

• We’ll email a Return Authorization (RA) number + instructions within 24 hrs
• Never ship without an RA number – returns will be refused

Ship Your Return

• Pack items securely in original packaging
• Include your RA number on the parcel

Refunds, Exchanges & Costs:

Exchanges (Size/Color):

• You cover return shipping + new item shipping
• We’ll email a discounted shipping label for the replacement

Refunds:

• Approved returns: Full refund to original payment method
• Cryptocurrency payments: Refunded as store credit
• Note: Original shipping fees non-refundable

Damaged/Defective Items:

• We cover return shipping + send replacement immediately
• Provide photos upon contact

International Returns

• Return Shipping: Customer’s responsibility (use trackable mail)
• Duties/Taxes: Non-refundable; deducted from your refund
• Processing Time: Allow +7 days for customs clearance

Timeline & Tracking

• Refund Processing: 3-7 business days after we receive/item inspection
• Bank Posting: May take 3-10 additional business days
• Track Returns: Use traceable shipping (we’re not liable for lost parcels)

Pro Tips

1. Inspect items immediately upon delivery.
2. Keep packaging until sure you’ll keep the product.
3. Use our Size Charts to avoid exchanges.